NEW PRINCES PTY LTD (ABN 66 639 094 198) trading as Princes Pool and Karaoke (“we”, “us”, or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a booking, or visit our venue in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect
We only collect personal information that is reasonably necessary for our business functions and activities. The types of personal information we may collect include:

Contact Information: Name, email address, phone number, and postal address.

Booking Details: Information related to your reservations for karaoke, pool tables, or bar areas, including dates, times, and party sizes.

Payment Information: Credit card details or transaction history (note that payment processing is typically handled securely by third-party gateways).

Digital Data: IP address, browser type, device information, and website usage data collected via cookies when you visit our website.

2. How We Collect Personal Information
We collect personal information directly from you in a fair and lawful manner. This occurs when you:

Make a booking online, over the phone, or in person.

Contact us with inquiries via email, phone, WeChat, or social media.

Subscribe to our mailing list or promotional communications.

Visit our website (automatically through cookies and analytics tools).

3. Purpose of Collection, Use, and Disclosure
We collect, hold, use, and disclose your personal information for the following primary purposes:

To provide and manage our services, including confirming and fulfilling your bookings.

To communicate with you regarding your reservations, inquiries, or customer support requests.

To process payments and maintain financial records.

To send you promotional materials and marketing communications (you may opt out of these at any time).

To improve our website, venue services, and overall customer experience.

To comply with our legal and regulatory obligations.

4. Disclosure to Third Parties
We do not sell your personal information. We may disclose your information to third parties only in the following circumstances:

Service Providers: To third-party vendors who assist us with IT, web hosting, payment processing, marketing, and booking management.

Legal Requirements: If required or authorized by Australian law, a court order, or regulatory authorities.

5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Our security measures include secure digital storage, restricted staff access to sensitive data, and encrypted web traffic. However, no data transmission over the internet can be guaranteed as entirely secure.

6. Access and Correction
You have the right to request access to the personal information we hold about you and to ask for corrections if you believe the information is inaccurate, out of date, incomplete, or misleading.
To request access or correction, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.

7. Complaints
If you believe we have breached the Australian Privacy Principles and wish to make a complaint, please contact us. We will investigate your complaint and respond to you in writing. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be published on our website, and the date of the latest revision will be noted.

9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Address: 1032 Dandenong Road Service Road, Carnegie Victoria 3163, Australia

Phone: 03 9191 8888 or 0488 998 200

Email: info@princes.com.au (Please update to your actual functional email)

WeChat: Princes-98